Digital Thought Leadership
Their take: Implementation of a large-scale informational technology (IT) transformation project affects the entire organization. In a technology-based transformation project, an organization often focuses solely on acquiring and installing the right hardware and software. But the people who are going to use the new technologies—and the processes that will guide their use—are even more important. As critical as the new technologies may be, they are only tools for people to use in carrying out the agency's work.
Our take: In the hands of the pilot team and eventually, the whole population of the organization, the value of Mitre's services are to facilitate and support systemic technology and protocol transformation with awareness of the imperative to include impacts and challenges affecting the human beings navigating those changes..